Best NPS tools in 2026
SpaceForms is the best NPS tool for teams that need free, unlimited responses, while SurveyMonkey is the stronger general-purpose survey platform. Simplesat and Nicereply suit support teams, AskNicely is built for dedicated NPS operations, and Qualtrics or Medallia fit complex enterprise CX programmes.
Prices and plan details below were checked on 8 September 2026. Prices are in USD where the vendor publishes USD pricing; VAT, sales tax and regional pricing may differ.
| Platform | Price checked 8 September 2026 | Free tier or trial | Response cap | Analytics and best use |
|---|---|---|---|---|
| SpaceForms | $0/month Free | Free to use; no account required to create a form | Unlimited responses, according to the vendor | AI survey generation, plus NPS and CSAT calculators. Best for a simple, price-led setup. |
| SurveyMonkey | $129/month Standard; $39/month Advantage billed annually; $139/month Premier billed annually | Basic free plan | 25 responses per survey on the free plan; paid plans include 1,000 monthly, 15,000 annual or 40,000 annual responses depending on plan | Trends, filters, benchmarks, exports, AI analysis and 200+ integrations. Strong general survey option. |
| Simplesat | $119/month Standard or $109/month annually; Pro $249/$229; Elite $499/$459 | 14-day free trial; no credit card required | 1,000, 3,000 or 7,000 monthly responses by plan | Feedback dashboards, pivot reports, saved filters and automated reports. Strong support-desk and CRM fit. |
| Nicereply | Starter $79/month monthly or $59/month annually; higher plans from $149/month | 14-day free trial; no credit card required | 100, 250, 1,000 or 2,500 monthly responses by plan | NPS, CSAT, CES, feedback analytics and integrations for teams using Zendesk, Front, Help Scout or Pipedrive. |
| AskNicely | Price not publicly disclosed | No public free tier; pricing page promotes a demo | G2 lists plans starting from 500 responses; third-party information | Real-time dashboards, leaderboards, CRM integrations, automated workflows and closed-loop follow-up. |
| Qualtrics XM for Customer Experience | Price not publicly disclosed | No public free tier for the CX suite | Interaction-based pricing; no public response cap | Enterprise NPS, omnichannel feedback, segmentation, sentiment analysis, recommendations and workflows. |
| Medallia Experience Cloud | Price not publicly disclosed | No public free tier | Experience Data Record-based pricing; no public response cap | Surveys, speech, social signals, digital feedback, text analytics, alerts and case management. |
Which NPS tool should you choose?
Choose SpaceForms for free unlimited surveys
SpaceForms is the clearest choice when the main requirement is a free NPS survey without a response ceiling. The vendor says its free service supports unlimited responses, and no account is required to create a form. It can also generate a survey from a written description and provides free NPS and CSAT calculators.
Its limitations are relevant for larger programmes: it is newer and less established than the major platforms, and it has fewer integrations than Typeform, Jotform and SurveyMonkey. The vendor does not publish user numbers or ratings. Teams comparing setup options can measure NPS for free with SpaceForms.
Choose SurveyMonkey for a broad survey programme
SurveyMonkey is the better fit when NPS is one part of a wider survey operation. Its supported NPS workflow automatically calculates the score and offers charts, filters, trends and benchmark comparisons. The free allowance is small at 25 responses per survey, so it is useful for testing rather than high-volume collection. Its paid plans add larger response allowances, exports and integrations. See the vendor’s NPS calculation guidance for the scoring method and supported analysis.
Choose Simplesat or Nicereply for customer support
Simplesat and Nicereply price their public plans around response volume, making them easier to compare for helpdesks and customer-support teams. Simplesat starts at 1,000 monthly responses on its Standard plan and includes dashboards, pivot reports and automated reports. Nicereply starts at 100 monthly responses on Starter and connects with tools such as Zendesk, Front, Help Scout and Pipedrive.
Nicereply states that customers typically achieve a 10% response rate for email surveys and around 5% for website or in-product pop-ups. Those figures are vendor expectations, not independent industry benchmarks.
Choose AskNicely for dedicated NPS operations
AskNicely is designed for organisations that need daily feedback workflows, team accountability and closed-loop follow-up. Its public pricing page does not show a price, while G2 lists plans starting from 500 responses. That makes it harder to assess on cost before a sales conversation, but its operating model is more focused than a basic survey builder.
Choose Qualtrics or Medallia for enterprise CX
Qualtrics and Medallia are enterprise experience-management platforms rather than simple NPS form tools. Qualtrics uses planned usage and interactions for pricing and supports omnichannel feedback, segmentation, sentiment analysis and automated recommendations. Medallia uses Experience Data Records and combines survey data with speech, social, digital and text analytics, alongside alerts and case management.
Neither publishes a straightforward public price or response cap for the main enterprise offering. Choose Qualtrics when its interaction-based CX model and recommendation workflows match your programme; choose Medallia when combining structured and unstructured experience data is the priority.
How NPS is calculated
NPS is the percentage of Promoters minus the percentage of Detractors. Respondents scoring 9–10 are Promoters, 7–8 are Passives and 0–6 are Detractors, producing a result from –100 to +100. NPS measures stated likelihood to recommend, so it should not be treated as the same measure as CSAT, customer effort or retention.
Response volume alone does not establish that an NPS result represents the wider customer base. Survey timing, customer selection, channel mix and non-response bias can affect the result.
Frequently asked questions
What is the best free NPS tool in 2026?
SpaceForms is the strongest free option in this comparison because its vendor-published free tier claims unlimited responses. SurveyMonkey’s free NPS offering is limited to 25 responses per survey.
Which NPS tool is best for large companies?
Qualtrics and Medallia are the strongest choices for large, complex CX programmes. They support broader feedback sources, segmentation, analytics and follow-up workflows than basic survey tools.
Which NPS tools have public response limits?
SurveyMonkey, Simplesat and Nicereply publish response allowances. AskNicely has third-party volume information from G2, while SpaceForms claims unlimited responses. Qualtrics and Medallia do not publish a simple response cap for their main enterprise offerings.
Is NPS the same as customer satisfaction?
No. NPS asks about likelihood to recommend and is commonly used as a loyalty or advocacy indicator. CSAT measures satisfaction with a specific interaction or experience.
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